Krista's Wishes Come True

Saturday February 14, 2015

Photo Imaging Training Day 1

First of all, Happy Valentine's Day everyone!  I hope you all had an amazing Valentine's Day!  Today was my first day of Imaging Training!  I trained from 8:00-4:30 PM with my trainer Lisa.  Since my location includes Space Mountain and Buzz Lightyear Space Ranger Spin, the gift shops after the ride handle the process of purchasing the guest's ride photos.  I'll be honest, I was super nervous about dealing with all the photos because there is a lot to know and it can seem very confusing at first.  I've been familiar with Photopass before because my family and I used it a bunch of times when we came to the parks when I was younger.  Now that the Magic Bands have been a thing, a lot of new technology and features has been introduced for guests to use.  MEMORY MAKER is one of the new features that guests can purchase for $199.00 and they can have access to all there pictures digitally and can download them form MYDISNEYEXPERIENCE.COM.  Another very neat option that guests can purchase is an ATTRACTIONS PLUS card in which they can have access to all RIDE photos only and the card is good for up to two weeks, or fourteen days, from purchase.  Dealing with the Magic Bands and Photopass can get a bit confusing so I won't go into too much detail, but if a guest has a Magic Band, their photos should automatically be synced to there bands, but it might take up to 24 hours to view them online.  I learned how to work the photo machines and how to search for guest's photos.  I trained first in the Space Mountain Shop and for this ride, it's important to ask the guests which side of the ride they stepped off on so that we can search for their ride photos more quickly since Space Mountain has two sides running - ALPHA & OMEGA.  I learned how to print ride photos and how to ring them up on the registers for guest's to buy. 

I also trained in the Buzz Lightyear Shop, which tends to be a lot more crowded and loud so it's hard trying to speak with guests and take care of regular purchases as well as photo purchases.  It's a lot to balance all at once so I'm sure it will just take some practice until I feel one hundred percent confident handling it all!  But, today was really fun and my trainer was very nice and helpful!  I love how much we rotate in Tomorrowland and there's eight different locations that I could work in which is exciting!!  I love changing stores every once in a while so I can always be doing something different!  I love it so much!!

~ Krista Lauren Girod