Register Training in Tomorrowland
Yesterday and today I had my two days of register training on location in Tomorrowland. My trainer's name was Sarah and she was super sweet and so helpful in teaching me everything about the register's and allowing me to have enough practice time and interaction with the guests that I needed to feel comfortable working there. So far, both of my trainer's have been awesome and I couldn't have asked for a better way to be welcomed to the company and to my location.
I worked a morning shift yesterday from 8:30 - 17:00 so it was nice getting to welcome the guests to Tomorrowland when the park opened. I was placed on the registers for about twenty minutes or so and I was a little nervous since my Merchantainment training wasn't very long enough and I still didn't feel one hundred percent confident being on the registers alone. My first transaction was for a pair of socks from a lady and everything was working fine until she paid me a large bill and I got a little confused when I was trying to count back her change in the Disney way and then she got a little flustered and I felt really bad, but I knew it would only get better from there. The lady standing behind her told me not to worry and that I was doing a great job and her transaction went a lot smoother. Within the first transactions I did yesterday, I kept hitting the cash button on the register before typing the amount the guests paid me. When you hit the cash button before you type the amount they pay, the register automatically assumes that the guest paid in exact cash, so I learned quickly not to do that and to type in the amount the pay before hitting cash on the register. We walked around to a lot of the different locations I'll be working. Since we were working 8 and a half hours, we get two 30 minute breaks during our shift so around 11:45 AM, me and Sarah took a break, or should I say, went to FEED STITCH, and ate lunch in the Mousekateria. Once we got back, it was pouring rain outside, so I had to grab my raincoat and me and Sarah walked over to the Space Mountain Arcade Shop and it was very crowded in there since all the guests were inside wanting to buy ponchos. Sarah placed me on the registers in there and it was very face-paced which I loved since everyone was wanted to buy ponchos. Within the first day of training, I've experienced guests paying with just about every form of payment except Traveler's Cheques and I got to experience a guest use a Disney gift card and how to ship packages to the guest's resort. It was very neat being able to see how all the different transactions work! I also got to Merchantain in Mickey's Star Traders towards the end of my shift and I handed out stickers to all the little space rangers. OH and I pin traded a lot more yesterday too, which I ABSOLUTELY LOVE!! Pin trading is one of my favorite parts about working Merchandise!!
Today, I was with Sarah again and another trainee named Abbey and I worked from 14:00 - 22:30. Her friend Sarah was also training for our second day on register! They knew each other from earlier when they checked in on January 26th, but for some reason, they received a bunch of days off in a row, so even though I started later than them, we were all on the same training day! Our first assignment was to go out to Geiger's Cart, which sells a bunch of trading pins and is a great way to really interact with the guests and talk to them about all the pins and lanyards that we sell. I was working register this morning and I had a lot of great pin trading interaction and was able to help a little boy pick out a brand new lanyard for his pin collection. His father was so excited for him and it was so lovely seeing how happy he was with his new green lanyard! Me and Abbey both helped several people locate different attractions around the park, and I've been asked twice in the past two days how to get to Epcot from Magic Kingdom and I always refer guests to take the monorail since it's the quickest and easiest way to get there! We also headed over to the Tomorrowland Speedway Cart where I worked the register again assisted several guests who wanted to buy water and another who bought a toy monorail and wanted it shipped back to their resort. We went into the Space Mountain Shop Arcade for a little bit and met up with Abbey's friend Sarah and her trainer Cris. The five of us ate a late lunch/early dinner together in the Mousekateria and then went into a room to take our Merchandise Assessment which was a total of 73 multiple choice questions and I PASSED!! YAY! After that, we went to take our second break in the Tomorrowland break room and then went outside to Ursa's Cart, which sells hats, sunglasses, and glow items for nighttime. Both me and Abbey worked the register this time, but I only completed one transaction with a guest wanted to buy two Mickey glow sticks. I merchantained using a Buzz Lightyear Bubble Gun, which was so much fun for all the kids because they loved seeing the bubbles! Me, Sarah, and Abbey brought a little kid another sucker because his fell, which was truly a MAGICAL MOMENT! And guess what we got to see tonight?!! WISHES!! Tomorrowland is truly the best place to watch the fireworks right by Space Mountain! After Wishes was over, we went back inside Mickey's Star Traders and I helped some Jedi's build their own light sabers and then we called it a night! Today was great and I'm so happy that I was placed in Tomorrowland! I'm going to have the best time on my College Program!!
~ Krista Lauren Girod
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