Merchantainment
This morning instead of going under the tunnels to train in my location, I had to attend my Merchainment class at Disney University from 1:30-5:45 PM. Merchantainment is a combination of both MERCHANDISE and ENTERTAINMENT. I was in a class of about fifteen other Merchandise CP's and we had two trainers Sarah and Rutledge who walked us through all the different types of currency, forms of payment most commonly seen in the parks, and the ways of how to work the register. We discussed issues such as theft, purchase with purchase, returns, exchanges, and no strings attached. There was a lot to learn, but I really enjoyed it. We got to practice doing transactions using a TIGGER plush toy and a Walt Disney Pictures DVD. We performed multiple transactions using the virtual registers and learned about all the keys that are easily accessible for us to press for more of the common items such as water and ponchos, or other items such as charms for the charm bracelets that guests can make. At the end of training, we paired up and pretended to be the cashier and guest. I met a girl named Erin who's working on Main Street East Merchandise and we helped each other out when practicing transactions. The one thing that I felt was the most complicated to learn and get used to was counting back someone's change in the DISNEY WAY. It's kind of hard to explain, but basically, if someone purchased an item for say $17.10 and they paid using a $20.00 bill, you would have to start with the purchase total and count up to $20.00 while trying to give back the least amount of change possible. I just feel like its a little confusing, especially if a guest is trying to talk with you while you're trying to count how much money to give back to them. I feel like a lot of the skills we learned today I'll enhance on as I'm actually practicing and doing it in the real setting and not just in class, but I'm definitely the most nervous for working the registers, even though I feel like it'll also be the most fun of all the positions.
After Merchaintainment training, I started to feel really sick. My nose usually starts running and I sneeze a lot when I'm tired, so I figured that the best idea for me to do would be to just go back to the apartment and have a relaxing night, instead of rushing over to the parks with my roommates. I was able to catch up on a few things, but tomorrow is my first official training day for working the registers so it should be fun!! I'll let y'all know all about it!
What I wore to Merchantainment Training
~ Krista Lauren Girod
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